Frequently Asked Questions

 

 

2 How can I make order?

You can simply become a member and use  “Buy buton to buy our products”. We respond to all mails in less than 24 hours. Please be careful to give an accurate and full adress.

 

3 How long does shipping take?

It depends on various factors. It is usually between 6-8 days inside EU, 8-15 days outside EU. After the money is sent, we send the package in less than 48 hours.

 

4 Do I need prescription to buy?

No, we distribute without any necessity of prescription. 

 

5 How can I make payment?

As it is faster and safer, we use Western Union, Moneygram, Skrill and Bank Transfer for sending money.  

After the products are ordered via e-mail, you will get detailed information about payment.

You can also send Bitcoin to our wallet account, please send an email for details.
 

6 Which country do you ship from?

Shippings will be sent from Turkey.
 

7 What is the cost of shipping?

Shipping is free for orders that exceed 300€. For orders below that, cost of shipping is 10 € world-wide.

 

 8-What can i do if my package gets stopped at customs?

If it gets stopped at customs, we are notified by shipping company and we will re-ship free of charge.

We don’t have re-shipping to following countries:  Australia, New Zealand, Norway, Canada, Germany, North Korea, 

 

9-Do you have a minimum order?

We have a minimum order limit of 70 €.

 

10-I didn’t get response from your web-site what should I do?

If you didn’t get response from us in 24 hours, you should check the spam folder as our mails may be in spam folder due to high amount of mails we write to respond the clients. If you couldn’t find it there either, mail us again. We have a policy to respond all mails. 

 

11- I had a shipment with broken pieces, what do I do now?

If you have that kind of problem (however its quiet unlikely), send us a picture of broken bottles and we will reship your loss.

 

For all questions please send email to: pgf2ainfo@gmail.com